Privacy Policy

Welcome to Dions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzadions.rest, place an order with us, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services immediately.

This Privacy Policy applies to all information collected through our website (pizzadions.rest), our online ordering system, any related services, sales, marketing, or events (collectively referred to as the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you are a California resident, please pay particular attention to the sections below addressing your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Who We Are

Dions is a food service business operating in the United States. We provide restaurant and food ordering services through our website and in-person locations. For all privacy-related matters, you may contact us using the information below:

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. The categories of information we may collect include the following:

2.1 Personal Information You Provide to Us

When you use our Services — such as creating an account, placing an order, contacting customer support, or signing up for our newsletter — you may voluntarily provide us with personal information, including but not limited to:

• Contact Information: Full name, email address, phone number, and delivery address.
• Account Credentials: Username and password when you register for an account on our platform.
• Order Information: Details about the food items you order, your order history, and special instructions or dietary preferences.
• Payment Information: Credit card numbers, billing address, and other financial details necessary to process transactions. Note: Payment information is processed by our third-party payment processors and is not stored directly by us on our servers.
• Communications: Any messages, feedback, reviews, or other content you send to us via email, contact forms, or social media.
• Promotional Participation: Information you provide when entering contests, sweepstakes, or responding to surveys.

2.2 Information Collected Automatically

When you visit or use our website, certain information is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This may include:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), and device identifiers.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URL, and navigation paths through the site.
• Location Data: General geographic location based on your IP address. With your permission, we may also collect more precise location data to provide localized services such as delivery estimates.
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to collect information about your browsing behavior. See Section 8 for more details about our cookie practices.
• Log Data: Server logs that record information such as your IP address, browser type, the pages you request, and the date and time of each request.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account or use social login features, we may receive basic profile information from those platforms.
• Business Partners and Delivery Platforms: Third-party food delivery or ordering platforms that we partner with may share order and contact information with us.
• Analytics Providers: Third-party analytics services may provide us with aggregated information about how users interact with our site.
• Payment Processors: Our payment processing partners may share transaction confirmation details with us.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparation, packaging, and delivery.
• To manage your account and provide customer support.
• To send you order confirmations, receipts, and status updates.
• To handle returns, refunds, or complaints related to your orders.
• To communicate with you about changes to our menu, hours of operation, or services.

3.2 Business Operations and Improvement

• To analyze usage patterns and improve our website's functionality and user experience.
• To troubleshoot technical issues and maintain the security of our platform.
• To monitor and analyze trends in customer preferences and purchasing behavior.
• To develop new products, services, or features based on customer feedback and data.
• To perform internal research and quality assurance.

3.3 Marketing and Promotional Communications

• To send you newsletters, promotional offers, and information about new menu items or special deals — but only if you have opted in to receive such communications.
• To personalize your experience on our website and show you relevant offers or recommendations.
• To run loyalty programs, contests, or referral programs.
• To display targeted advertising on third-party platforms, based on your interactions with our Services.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• To comply with applicable federal, state, and local laws and regulations.
• To respond to legal requests such as subpoenas, court orders, or government inquiries.
• To enforce our Terms of Service and other agreements.
• To detect, prevent, and address fraud, security breaches, or other illegal activity.

4. Sharing Your Information with Third Parties

We do not sell your personal information for monetary consideration. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies to perform services on our behalf. These service providers are given access to your information only as necessary to perform their functions and are contractually obligated to protect your information. Examples include:

• Payment processors (e.g., Stripe, Square, PayPal) to handle transaction processing.
• Delivery partners and logistics providers to fulfill your orders.
• Email marketing platforms to send newsletters and promotional messages.
• Website hosting and cloud storage providers.
• Analytics services (e.g., Google Analytics) to help us understand website usage.
• Customer support tools and platforms.

4.2 Business Transfers

If Dions is involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities, including:

• Compliance with a legal obligation under federal or state law.
• Protection of the rights or safety of Dions, our customers, or others.
• Prevention or investigation of fraud or security incidents.
• Cooperation with law enforcement or government authorities as required.

4.4 With Your Consent

In certain circumstances, we may share your information with third parties when you have explicitly provided your consent to do so. You may withdraw such consent at any time by contacting us.

5. Data Security

Dions takes the security of your personal information seriously. We implement a variety of technical, organizational, and administrative security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Only authorized personnel with a legitimate business need are permitted to access your personal information.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors. We do not store raw credit card numbers on our servers.
• Regular Security Assessments: We conduct periodic reviews and updates of our security practices and systems.
• Employee Training: Our staff is trained on privacy and data security best practices.
• Incident Response: We maintain a data breach response plan to promptly address any security incidents and notify affected users as required by applicable law.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable federal and state laws, including state breach notification statutes.

6. Your Privacy Rights

Depending on where you reside in the United States, you may have specific rights regarding your personal information. We respect and honor these rights in accordance with applicable law.

6.1 General Rights for All Users

All users of our Services have the following rights, regardless of location:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we have on file.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Lodge a Complaint: You have the right to file a complaint with a relevant data protection or consumer protection authority.

6.2 Rights for California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA), which came into full effect on January 1, 2023:

• Right to Know: You have the right to know what categories of personal information we collect, use, disclose, and sell (or share), and for what purposes.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. We do not sell your data for monetary compensation; however, some of our advertising and analytics activities may constitute "sharing" under CPRA. You may submit an opt-out request by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation or financial data) to only that which is necessary for providing our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format.

To exercise any of your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days, with the possibility of a 45-day extension if necessary, as permitted by law.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]
• Website: pizzadions.rest

We may need to verify your identity before fulfilling your request. This may involve asking you to confirm information we already have on file. We will not fulfill your request if we are unable to verify your identity. You may also designate an authorized agent to make a request on your behalf, in which case we may require proof of the agent's authorization.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we follow are:

When your personal information is no longer required, we will securely delete, destroy, or anonymize it so that it can no longer be associated with you.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. A cookie is a small text file stored on your device by your web browser.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting site functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences and settings (such as your location for delivery or items in your cart).
• Marketing and Targeting Cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, available on our website at pizzadions.rest.

In addition, you can opt out of interest-based advertising from participating companies through the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from children under 18 years of age. If you are under 18, please do not use our Services or provide any personal information through our website.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete such information from our records. If you believe we may have collected information from or about a child under 18, please contact us immediately at [email protected].

We also comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent.

10. International Data Transfers

Dions is based in the United States, and our Services are primarily intended for users located within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection and privacy laws may differ from those in your country of residence.

By using our Services, you consent to the transfer of your information to the United States and acknowledge that such transfer is subject to this Privacy Policy and applicable U.S. laws. We take steps to ensure that any international transfers of personal data are subject to appropriate safeguards, as required by applicable law.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with specific data transfer restrictions, please note that we will handle your data in compliance with applicable legal frameworks, including through the use of Standard Contractual Clauses (SCCs) or other recognized legal mechanisms where necessary.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Dions. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices, content, or policies of any third-party websites, and we cannot control how those sites collect, use, or share your information. The inclusion of a link on our website does not imply our endorsement of the linked site.

12. Do Not Track Signals

Some web browsers and mobile operating systems include a "Do Not Track" (DNT) feature or setting that you can activate to signal your preference that your online browsing activity not be tracked. At this time, our website does not respond to DNT browser signals or mechanisms, as there is no uniform standard for how companies should respond to such signals.

However, you may still limit tracking by managing cookies in your browser settings or by using opt-out tools provided by advertising networks, as described in Section 8 of this Privacy Policy.

13. FTC Act Compliance

Dions is committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. This includes our commitment to truthful and transparent privacy practices. We will never make material misrepresentations about how we collect, use, or share your personal information.

If you believe that we have engaged in any deceptive or unfair privacy practices, you may file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

14. How to File a Complaint with a Data Protection Authority

If you believe your privacy rights have been violated and you are not satisfied with our response to your inquiry or request, you have the right to file a complaint with the appropriate authority.

14.1 For U.S. Residents

You may file a complaint with the following authorities depending on the nature of your concern:

• Federal Trade Commission (FTC):
  Website: www.ftc.gov
  Phone: 1-877-382-4357 (1-877-FTC-HELP)
• California Attorney General (for California residents):
  Website: oag.ca.gov
• California Privacy Protection Agency (CPPA):
  Website: cppa.ca.gov
• Your State Attorney General's Office:
  Contact your state's Attorney General office for state-specific consumer protection inquiries.

14.2 For International Users

If you are located outside the United States, you may have the right to file a complaint with your local data protection authority. Please consult the relevant authority in your country or region.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying users of the changes.
• Where required by law or where we deem appropriate, send an email notification to registered users.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

16. Consent to This Privacy Policy

By using our website and Services, you signify your consent to this Privacy Policy. If you do not agree to this policy, please do not use our Services. Your continued use of our Services following the posting of changes to this policy will be deemed your acceptance of those changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 30 business days of receipt. For California residents, we will respond to verifiable consumer requests within 45 calendar days, as required under the CCPA/CPRA, with the option of a one-time 45-day extension if reasonably necessary.

This Privacy Policy was last updated on April 25, 2026, and is effective as of that date. Dions reserves all rights not expressly granted herein. All content in this policy is intended to be consistent with applicable United States federal and state law, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission Act (FTC Act).